Padlock | FAQs

What devices are supported?

Noke is compatible with iOS devices that have Bluetooth 4.0 LE hardware and running iOS 7.0 or later (including iPhone 4s or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis). 

Noke is also compatible with Android devices that have Bluetooth 4.0 LE hardware and running the Jelly Bean (4.3) or Kit Kat (4.4) versions of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).

Compatible with Windows Phone devices that have Bluetooth 4.0 LE hardware and running Windows Mobile 8.1 or newer.

What happens if the battery dies while Noke is locked?

The Noke app will show you battery level each time you use it. We will also give you a notification warning a couple months before the battery gets low. However, if the battery dies we have included the ability to "jump-start" your Noke with an external battery to allow you to unlock Noke, open the back and replace the battery. For more information about jump-starting your Noke, see this article.

How secure is Bluetooth?

Noke uses Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices.

Does Noke add any encryption to standard Bluetooth encryption?

Yes, in addition to standard Bluetooth encryption, Noke employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Noke secure.

What type of battery does Noke use?

Noke padlock uses a standard watch battery that is easy to find at retail.

How secure is Noke?

Noke uses Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure so hackers can't access your Noke.

We have also put Noke through rigorous testing for both water resistance and strength. We have used hardened boron and have incorporated anti-shim technology in the locking mechanism.

Can I disable the 1-Step Unlock feature?

Yes, you can easily disable this feature in the app by choosing 2-Step Unlock instead. This can be useful in situations where you want added security, or if you want to lock your phone in a locker and unlock your Noke using Quick-Click.

What are the specifications (length, thickness, weight) of the bike cable and mount kit?

The cable is made from braided steel rope and it will be approximately 6ft or 2m long, 3/8in or 10mm thick, and about 1lb or 450 grams in weight. The mount will add a couple oz or about 60 grams.

How do I change my quick-click code?

Click on the lock in the app, then click edit. This will display your advanced settings, including your quick-click code. You can edit it here. Be sure the lock is nearby because the app will send the updated code to the lock once you've saved it. The app will instruct you to click the shackle to wake the Noke and the code will automatically be sent within a few seconds.

Is the app free?

Yes, the app is free. It is an essential part of the product.

What if I want to lock my phone in my locker?

Simply choose the 2-Step Unlock OR turn off your phone OR disable Bluetooth on your phone and then use Quick-Click to open Noke.

Can I use Noke while using another Bluetooth device like headphones?

Yes, Bluetooth 4.0 LE allows multitasking without any problems.

Does the Noke App need to be running to open Noke?

The Noke app needs to be running or in the background for Noke to open. Your phone can be sleeping in your pocket or purse if you have 1-Step Unlock enabled. If you restart your device or if the OS puts the app to sleep, you may need to re-launch the Noke app.

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  • 24-Jun-2016
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