U-Lock | FAQs

What devices are supported?

Noke is compatible with iOS devices that have Bluetooth 4.0 hardware and running iOS 7.0 or later (including iPhone 4s or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis). 

Noke is also compatible with Android devices that have Bluetooth 4.0 hardware and running the Jelly Bean (4.3) or Kit Kat (4.4) versions of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).

Compatible with Windows Phone devices that have Bluetooth 4.0 hardware and running Windows Mobile 8.1 or newer.

What happens if the battery dies while Noke is locked?

The Noke app will show you battery level each time you use it. We will also give you warning a couple months before the battery gets low. However, if the battery dies while Noke is in the locked position, we have included the ability to "jump-start" your Noke with an external 9 volt battery to allow you to unlock Noke, and replace its specially formulated AA battery. See image below for a photo of Noke's jump-start capability.

How secure is Bluetooth?

Noke uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices.

Does Noke add any encryption to standard Bluetooth encryption?

Yes, in addition to standard Bluetooth encryption, Noke employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Noke secure.

What type of battery does Noke use?

Noke U-Lock uses a specially formulated AA battery, designed to withstand extreme temperatures.

Can I disable the 1-Step Unlock feature?

Yes, you can easily disable this feature in the app by choosing 2-Step Unlock instead.

How do I change my quick-click code?

Click on the lock in the app, then click edit. This will display your advanced settings, including your quick-click code. You can edit it here. Be sure the lock is nearby because the app will send the updated code to the lock once you've saved it. The app will instruct you to click the shackle to wake the Noke and the code will automatically be sent within a few seconds.

Is the app free?

Yes, the app is free. It is an essential part of the product.

Can I use Noke while using another Bluetooth device like headphones?

Yes, Bluetooth 4.0 allows multitasking without a problem.

Does the Noke App need to be running to open Noke?

The Noke app needs to be running or in the background for Noke to open. Your phone can be sleeping in your pocket or purse if you have 1-Step Unlock enabled. If you restart your device or if the OS puts the app to sleep, you may need to re-launch the Noke app.

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  • 15-Jan-2016
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