General | FAQs

GENERAL 

What devices are supported?

Noke is compatible with iOS devices that have Bluetooth 4.0 LE hardware and running iOS 7.0 or later (iPhone 4S or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis). 

Noke is also compatible with Android devices that have Bluetooth 4.0 hardware and running Kit Kat (4.4) version of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).

Compatible with Windows Phone devices that have Bluetooth 4.0 LE hardware and running Windows Mobile 10 or newer (COMING SOON)

*With the iPhone application, when the user is not actively using the app, the system moves it to the background state. For many apps, the background state is just a brief stop on the way to the app being suspended. Suspending apps is a way of improving battery life it also allows the system to devote important system resources to the new foreground app that has drawn the user’s attention. Because of this once you open the Noke application, over time and as you open more apps, the Noke app will become suspended.

Is the app free?

Yes, the app is free. It is an essential part of the product.

Do you ship internationally?

Yes, we do.

What are the specifications (length, thickness, weight) of the bike cable and mount kit?

The cable is made from braided steel rope and is approximately 6ft or 2m long, 3/8in or 10mm thick, and about 1lb or 450 grams in weight. The mount adds a couple oz or about 60 grams.

BATTERY 

What type of battery does Noke use?

Noke padlock uses a standard watch battery that is easy to find at retail. Noke U-Lock uses a specially formulated AA battery, designed to withstand extreme temperatures.

What happens if the battery dies while Noke is locked?

The Noke app will show you battery level each time you use it. We will also give you a warning notification a couple months before the battery gets low. However, if the battery dies while Noke is in the locked position, you have the ability to "jump-start" your Noke with an external battery while your authorized phone is within range. This will allow you to unlock Noke, and replace the dead battery. For more information about how to jump-start your Noke, check out this article.

What happens if the battery on my phone dies/breaks or my phone gets lost?

When you first setup your Noke account in the app, you will be prompted to set up a custom quick-click access code using a variation of short and long taps on either the shackle (for padlock) or button (for U-lock). In the event that your phone battery dies, you can enter the quick-click code to manually open your lock. 

SECURITY

How secure is Bluetooth?

Noke uses Bluetooth 4.0 LE which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices.

How secure is Noke?

Noke uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 LE uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure so hackers can't access your Noke.

We have also put Nokē through rigorous testing for both water resistance and strength. We have used hardened boron and have incorporated anti-shim technology in the locking mechanism.

Does Noke add any encryption to standard Bluetooth encryption?

Yes, in addition to standard Bluetooth encryption, Noke employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Noke secure.

DURABILITY

Is Noke waterproof?

Noke was designed and built to withstand tough environments and weather conditions. It is water-resistant, but not waterproof. Meaning it will withstand rain and snow but not submersion in water. 

USE

What is "1-Step Unlock"?

1-Step Unlock is a term we use for proximity unlocking when your Bluetooth device is in range. It requires that you only press on the shackle (padlock) or button (u-lock) before it will automatically unlock. You can turn this feature off in your settings, which will require you to open your lock by pressing the unlock button in your Noke app in addition to pressing Noke's shackle (padlock) or button (u-lock).

Does the Nokē App need to be running to open Nokē?

The Noke app needs to be running or in the background for Noke to open. Your phone can be sleeping in your pocket or purse if you have 1-Step Unlock enabled. If you restart your device or if the OS puts the app to sleep, you may need to re-launch the Noke app.

iOS places apps in a "suspended" status when they are not in use and may require you to re-open the application. This depends on how long it has been since you last used the app.

Can I disable the 1-Step Unlock feature?

Yes, you can easily disable this feature in the app by choosing 2-Step Unlock instead. This can be useful in situations where you want added security, or if you want to lock your phone in a locker and unlock your Noke using quick-click.

What if I want to lock my phone in my locker?

Simply choose the 2-Step Unlock option OR turn off your phone OR disable Bluetooth on your phone and then use Quick-Click to open Noke.

How do I change my quick-click code?

Click on the lock in the app, then click edit. This will display your advanced settings, including your quick-click code. You can edit it here. Be sure the lock is nearby because the app will send the updated code to the lock once you've saved it. The app will instruct you to click the shackle to wake the Noke and the code will automatically be sent within a few seconds.

Can I use Noke while using another Bluetooth device like headphones?

Yes, Bluetooth 4.0 allows multitasking without a problem. 

Can my fob be the primary method I use to open the Noke?

Yes, if you'd like your fob to open your Noke instead of your phone, simply turn off the Bluetooth on your phone OR shut down the Noke app. This will force your Noke to connect with your fob instead of your phone.

Can I oil the shackle if it gets stiff?

Noke has o-rings that are EPDM that can get tight in some environments. In order to loosen up the shackle, you can lubricate it using a silicone-based lubricant -- not petroleum-based lubricant, as that can damage EPDM o-rings.

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  • 07-Sep-2016
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